Our Terms & Conditions are standard in the heli skiing industry. Due to the costs involved with heli skiing and heli snowboarding we have strict payment and refund policies. We also require guests to purchase travel insurance as our terms and conditions are absolute. Please familiarize yourself with our cancellation and refund policies prior to booking a program with us.
PRICE
The stated price for the Service includes all fees (fees and/or taxes the Icelandic authorities may impose on the Service covered by the agreement). Furthermore, the price shall include any additions stated in the Service description on our website. All non-heli skiing travellers shall pay all extra costs not included in the description for the Service.
The price for any cancellation protection and/or travel insurance comes in addition to the Service price and is not covered by the provisions of this paragraph. The same applies to any connecting journey or land arrangements that are not part of the Service. This is effective for the following programs: Iceland Classic, Iceland premium, Iceland Private and Ultimate Private, and Greenland.
DEPOSITS
Please contact us by email to reserve a space in Greenland. A deposit and a completed registration form are required with the dates to confirm your reservation. The non-refundable deposit is 50% of your total package price, or as requested by your travel agent.
BALANCE PAYMENTS
Final payment is required 90 days prior to commencement of your package.
CANCELLATION POLICY
All ski packages start and finish on the specified dates and have been offered as a complete package. There are no refunds, partial or full for any of the following reasons.
> Late arrival or early departure for any reason
> Sickness or injury
> Lack of skier ability or fitness
REFUNDS
There are many costs associated with locating helicopters, flight hours and getting highly qualified guides to Greenland that are non-refundable. Another big cost in the package is the Greenland Airport Authority which charges for operating commercially within the country. This cost is also non-refundable.
That being said if we have problems with the weather and we do not fly the minimum hours we do try to sell them as extra hours to other groups throughout the season. In this case we are able to refund groups that did not achieve their hours, however this is not something that we can guarantee.
